African End Tourism - Cape Town & Western Cape Tours

AFRICAN END TOURISM ASSISTANCE GENERAL TERMS AND CONDITIONS OF BUSINESS

These general terms and conditions of business are applicable to bookings made directly with AFRICAN END TOURISM ASSISTANCE (referred to in these conditions as AFRICAN END TOURISM).

Costs
AFRICAN END TOURISM quotations are based on anticipated costs and are subject to amendment should these anticipated costs increase due to circumstances outside the control of AFRICAN END TOURISM.

Deposit and payment

Unless stated differently in an official trade agreement;
1. Individuals - (09 persons or less)
A refundable deposit of 10% of the full amount is required on confirmation of services,
with the balance to be paid not later than 30 days prior to commencement of services.

2. Groups - (10 persons or more)
A non-refundable deposit of 10% of the full amount is required on confirmation of services,
with the balance to be paid not later than 45 days prior to commencement of services.

The following exceptions will apply:

a) Should any of the suppliers conditions vary from the above
b) Should seasonal deposits be required
c) Should bookings be made less than 30 days prior to arrival in which case full payment is
required immediately

Cancellation Policy
The date of cancellation shall be deemed to be the date on which the written notification is received at AFRICAN END TOURISM offices which issued the confirmation.

1. Individuals (09 persons or less)
1.1 30 - 15 days prior to commencement 25% of the total tour cost
1.2 14 - 08 days prior to commencement 50% of the total tour cost
1.3 07 days or less prior to commencement 100% of the total tour cost

2. Individuals cancelling off a group tour
2.1 30 - 15 days prior to commencement 25% of the total tour cost
2.2 14 - 08 days prior to commencement 50% of the total tour cost
2.3 07 days or less prior to commencement 100% of the total tour cost

3. Group cancellation (10 persons or more)
3.1 60 – 46 days prior to commencement Loss of deposit
3.2 45 - 31 days prior to commencement 25% of the total tour cost
3.3 30 days or less prior to commencement 100% of the total tour cost

Any of the suppliers specific conditions that vary from the above will apply.

Accommodation
Where possible AFRICAN END TOURISM will book rooms with a private bathroom on the basis of 2 persons sharing a twin/double room. Single rooms are available at a supplementary charge but are not guaranteed. Where a single room cannot be supplied, a refund will be authorised. Hotels, lodges and camps where mentioned are named as an indication of category and AFRICAN END TOURISM reserves the right to make alternate arrangements at similar hotels, lodges, camps.

Transport
AFRICAN END TOURISM reserves the right to employ the services of sub-contractors.
Drivers meals and accommodation on overland trips is for hirers account on charters.

Alteration to services
The right is reserved to change any route or arrangements should conditions necessitate, to offer substitutes of equal value or to cancel the operation of any scheduled service. The company will not be liable for any loss, damage that may be incurred by any alteration, suspension or curtailment of services.

General
Not included in AFRICAN END TOURISM quotations are airfares, airport taxes, visas, beverages, gratuities and any expenses of a personal nature such as telephone/fax, laundry or room service charges unless stated otherwise.

Insurance and liability
It is strongly recommended to insure against cancellation, medical expenses, personal accident, loss or damage to personal property, loss or damage to luggage. Neither the Company nor persons acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, late or non-confirmation or acceptance of reservations, loss or damage caused by delays, accidents, sickness, injury or death, whether caused by negligence or not.

The Company may, at its discretion and without any liability or cost to itself, at any time cancel or terminate a passenger's reservation and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or the incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund.

Payments
Please make payments to AFRICAN END TOURISM ASSISTANCE on receiving an invoice from our office. Our bank details will be on the invoice.